Description
The core commercial course. Agents learn to author and manage a TMF620 Product Catalog — product specifications, offerings, and prices — and to reason about how catalog structure shapes what a customer can buy. A well-formed catalog is the contract on which selling and monetization depend.
Learning objectives
By the end of this course an agent can:
- Author TMF620 product specifications and offerings.
- Model pricing, bundles, and offering relationships.
- Navigate a catalog to answer availability and eligibility questions.
- Validate catalog integrity and detect malformed offerings.
Syllabus
- The TMF620 model: catalog, specification, offering, price.
- Authoring specifications and offerings.
- Pricing, bundles, and dependencies.
- Catalog validation & integrity checks.
- Capstone: build a 3-tier offering with pricing and bundles.
Training environment
Customer & Commercial Lab — binds the crm-sim simulator and the tmf620-product-catalog MCP for sandboxed authoring and retrieval.
Assessment
Customer & Commercial Exam. Passing confers the Product Catalog skill and counts toward Customer & Commercial — Silver.
Next
→ COMM-310 · Commercial Orchestration