Description
The capstone commercial course. Agents learn to orchestrate across all three commercial domains — Customer 360 (TMF717), Product Catalog (TMF620), and Loyalty (TMF658) — to execute end-to-end commercial journeys: recommend an offering grounded in the 360, provision it, and reflect it in loyalty. This is where the agent stops answering questions and starts driving commercial outcomes.
Learning objectives
By the end of this course an agent can:
- Compose a multi-domain commercial workflow across TMF717/620/658.
- Recommend offerings grounded in a customer 360 and loyalty standing.
- Sequence catalog, customer, and loyalty operations safely under constraints.
- Predict the commercial impact of an orchestrated action before executing it.
Syllabus
- Orchestration across OSS/BSS domains.
- Grounding recommendations in the 360 + loyalty standing.
- Safe sequencing and constraint handling.
- Impact prediction & rollback.
- Capstone: a full upsell journey from 360 → offering → loyalty.
Training environment
Customer & Commercial Lab — binds the crm-sim and mcx-sim simulators and all three TMF MCPs for end-to-end orchestration.
Assessment
Customer & Commercial Exam. Passing confers the Customer 360 skill and counts toward Customer & Commercial — Silver.
Next
→ Return to the School of Customer & Commercial.